Frequently Asked Questions

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How long will it take for my web site to be designed?

The timescale of a website design project is generally dictated by the client and complexity of the content.
If you have a deadline in mind we will endeavour to meet it for you, as long as it is stated at the start of the project and no other delays are encountered.
The most common delay in the creation of a site is waiting for content (text/images) to be sent to us by the client.

Is it necessary to have a meeting in connection with the website design?

In the majority of cases a meeting isn't necessary and mostly completed with contact via email, skype and telephone only.
We place suggested website designs onto the Internet in the client login place where only you and us can view the content.
We then liaise with you regularly to discuss the web designs in order that the final result is exactly as you wish.
We then only proceed with the content when you are happy with the look and design.

Once my website design is completed - what after sales service do you offer?

We fully support any website we design and are always available should you encounter any problems or require any enhancements.

In what format should I supply words and photographs about my business for my new website?

It would be preferable in electronic form - for example, the files output by a digital camera and the words in MS word or similar format.
This allows the content text to be copied rather than recreated which saves time.

Will my website design be "Search Engine" friendly?

All our websites are created with search engines in mind and the website design is compliant with the current search engine guidelines.

Are there any hidden costs associated with your web design services?

No. We discuss with you your website requirements and then price accordingly and once you have placed an order for your website design with us, that price is strictly adhered to unless you wish to change the specification before /during or after the design process and / or add other components not requested in the initial quotation.

Do I need a database on my website?

This depends upon the amount of information you wish to be displayed on your website. If you have quite a few products/services, then yes it would be advantageous although not necessary. This would be initially discussed in detail with you and if a database is advised we would explain in detail exactly how this works and what is involved. If this route was taken then the costs would increase for development initially, but as more products etc were required to added then the background work is already in place.

How do I update my website?

There are many different methods which can be used to update websites. The method you choose and the functionality we build into your website design is solely up to yourself although of course we will be glad to advise you which method will suit your needs.
If you have a small website consisting of just a few pages and will only wish to make changes very infrequently, then usually it is more cost effective simply to ask us to carry out these changes for you. We can recommend software that allows the content to be updated by you, as long as you are comfortable editing. This would need to be established at the start of the design process.
Another method would be to use a database and have all the content held there. An admin section would be created and the content etc would be managed that way.

Do you use Flash animation?

Yes, we do use flash as and when required. It is important to note that there are times when flash animations can be an asset but it would be unwise to use "flash" to create an entire website or even entire pages of your website as search engines are not able to read the content of flash and therefore any words used in animations will not be indexed by the search engines.
Generally it is best to use flash for smaller banners, advertisements or demonstrations and incorporate the flash animation into a web page which also includes some written text in html. This way the search engines will be able to index your information.

Can I get e-mail with my website?

Yes. You can have as many email addresses as you wish, we will set-up several email addresses e.g. sale@your-domain.com, info@your-domain.com, john.smith@your-domain.com and forward them to any address you require. This would be done where the website is hosted and you can have up to 20 email addresses.

Can I see how many visitors I've had to my website?

Yes we provide online secure website statistics software which records where you visitors are coming from and which pages they looked at, which search engines are being used, which phrases are being typed into which search engines and many more interesting web tracking facts which you should find useful for future marketing campaigns.

Can I have an e-commerce system?

Yes you can. We have Secure Servers (SSL) which use the latest encryption methods to ensure that your customers can buy from you website knowing that the information they enter is secure and safe. If you wish your customers' payments to be "cleared on line" we can interface to organisations like WorldPay and PayPal.

How much will a website cost?

The cost of a web site varies depending on the sites complexity and therefore are priced on an individual basis. As with most things, the more work put into a project, the more it costs. With this, you get free hosting for a period and free domain registration, for 1 year if a .com or 2 years for a .co.uk registration. Also included is the SEO and all emails set up required for the site. We don't ask for all the payment up front, but request an initial deposit. With payments at agreed milestones throughout the process on larger projects. On smaller brochure websites, payment is normally an initial deposit with the final payment on completion. If you give us a call we will be pleased to discuss your requirements and give you a fixed quotation.

How many pages can I have on my site?

As many as you like. From a search engines point of view - The more the better!

I already have a website and I need it updating, can you help me?

Yes, we would be happy to look at your existing website and give you a quote for updating it.

Do you redesign existing websites?

Yes we do. We can redesign, retaining your company corporate style or we can redesign to give you a complete new image. Is your website up to date - let us provide you a Free of Charge Website Evaluation - we can redesign your website to take advantage of the latest web technologies.